Terms of Service

athletedata (the “Service”) is operated by HealthspanOS AG, Zurich, Switzerland (“we”, “us”). You can reach us at team@athletedata.health. Full company details are in our legal notice.

These Terms of Service (“Terms”) are the contract between you and us for the Service: our website and dashboard, the AI coach you talk to on WhatsApp, Telegram or iMessage, our iPhone app, the athletedata connection for your own AI assistant (“MCP access”), and anything else we provide under the athletedata name. Our Privacy Policy explains how we handle your personal data. It is not part of this contract, but please read it.

The Service is for personal, non-commercial use by individuals. If you use it as a coach or team owner on behalf of athletes, separate terms for coaches apply in addition, and where they conflict with these Terms they take precedence for that use.

athletedata is for adults: you need to be 18 or older to use it. One account is for one person: please do not share your account, your API keys or your connections to your own AI assistant with anyone else.

athletedata reads the training and health data you choose to connect (for example from Garmin, Strava, WHOOP, Oura, Apple Health or a nutrition app), analyses it, and gives you personalised coaching. Depending on your plan this includes:

• an AI coach you message on WhatsApp, Telegram or iMessage, which also messages you on its own when there is something worth saying (for example after a workout or a night’s sleep);
• a training plan the coach writes and adjusts, which you can send to supported watches, bike computers and training platforms;
• a web dashboard with your analytics, plan and settings;
• MCP access, which lets an AI assistant you use yourself (such as Claude or ChatGPT) read your athletedata data.

The features in each plan are the ones described on our pricing page when you subscribe. We keep the Service in line with that description for as long as your subscription runs, subject to section 9.

athletedata is a fitness and wellness service. It is not a medical device and it does not diagnose, treat, cure or prevent any disease or medical condition. Nothing the Service tells you, including readiness, recovery, sleep, heart-rate, nutrition, menstrual-cycle or lab-report information, is medical advice or a substitute for a doctor.

Please speak to a doctor before you start or significantly change your training or nutrition, and in particular if you:

• have, or suspect you have, a heart, lung, metabolic or other medical condition, or take medication that affects heart rate or blood pressure;
• are pregnant, recently gave birth, or are recovering from an injury or illness;
• have, or have had, an eating disorder.

Listen to your body. Stop exercising immediately and seek medical help if you feel chest pain, pressure or tightness, severe shortness of breath, dizziness, faintness or an irregular heartbeat. The Service is not monitored in real time and must never be used in an emergency. In an emergency, call your local emergency number.

You decide what training you actually do, and where. Suggested routes, sessions and targets do not take account of traffic, terrain, weather, your equipment or local conditions. Use your own judgement and follow local laws and safety rules.

Your coach is an artificial intelligence, not a human. Coaching messages, training plans, analyses and summaries are generated automatically by AI models run by our technology providers, based on your data and your conversations. A person at athletedata may occasionally read a conversation, for example to answer a support request or fix a problem, as described in our Privacy Policy.

AI has known limitations. In particular, it can:

• misread or misinterpret your data, or rely on data that is incomplete or late;
• state things confidently that are wrong;
• suggest something that is not right for you.

It can be wrong even when it sounds certain. The coach writes in detail and uses your own numbers, so a wrong answer can look as convincing as a right one. It also acts for you rather than only talking to you: it writes your training plan, sends workouts to your watch and can write to services you have connected. Those actions can be wrong in the same ways.

Check anything that matters to you, especially before a hard session, a race or a change to your nutrition, and tell the coach when something looks wrong. We work hard to make the coaching accurate and safe, and we are responsible for the Service as set out in section 11, but we cannot promise that every AI-generated answer is correct or suitable for you, and we do not promise a particular training result.

You sign in with Google or with an email address and password. Keep your login, API keys and connection tokens secure and tell us promptly at team@athletedata.health if you think someone else has access. You can revoke API keys and connected AI assistants at any time in your dashboard.

When you connect a third-party service (a watch, app or platform), you authorise us to access your data there and, where you ask us to, to write to it: for example to send a workout to your watch, add a session to your calendar, or add a line to an activity description. Your use of that service stays subject to its own terms. You can disconnect any service at any time.

The Service depends on these third parties. They decide what data they share with us and can change or withdraw access to their platforms, sometimes at short notice. We will tell you when this affects you, and section 9 explains your rights if it materially reduces what you paid for.

Free trial

Paid plans start with a free trial of the length shown at checkout (usually 7 days), once per customer. At checkout we show you the price you will pay after the trial, and we email you before the first payment. If you cancel during the trial, it ends straight away and you pay nothing.

Automatic renewal

After the trial, your plan becomes a paid subscription that renews automatically at the end of each billing period (monthly or, for plans that offer it, yearly) at the price you agreed to, until you cancel. Payment is taken at the start of each period through our payment provider, Stripe, using the payment method you gave us. Prices are shown in your currency and include any applicable VAT or sales tax, unless we state otherwise at checkout.

Cancelling

You can cancel at any time, online, in Billing in your dashboard , or by emailing us at team@athletedata.health. You do not need to give a reason. When you cancel a paid subscription, it stops renewing and you keep access until the end of the period you have already paid for. When you cancel in your dashboard, we confirm it by email. Unless section 8 (money-back guarantee or withdrawal), 9 or 10 gives you a refund, we do not refund the rest of a period you cancel part-way through.

If you live in Germany and are on a yearly plan, then after the first year your plan continues on a rolling basis and you can cancel it at any time with one month’s notice; we refund any time you have paid for beyond that notice period.

Pausing

Where your plan offers it, you can pause your subscription for a limited time instead of cancelling. The options, and what happens to time you have already paid for, are shown when you pause.

Price changes

We may change the price of a plan for a legitimate reason, such as higher costs or a change in what the plan includes. We will email you at least 30 days before a new price applies to you. The new price only applies from your next billing period after that notice, and you can cancel before it takes effect without paying the new price.

Failed payments

If a payment fails, we will let you know and try again. Your access is paused while the payment is outstanding and resumes as soon as it goes through.

Gifts, promotions and team seats

Gift memberships, promotional codes, referral rewards and seats paid for by a coach or team follow the conditions shown when they are offered. When one ends, your access ends too unless you choose a paid plan.

30-day money-back guarantee

If you are not happy with athletedata, email us at team@athletedata.health within 30 days of the first payment on your first paid subscription and we will refund that payment in full to your original payment method, and end your subscription. This applies to your first paid subscription with us only, not to later renewals or to a new subscription after you have cancelled. The guarantee is in addition to your statutory rights, which it does not limit.

Right of withdrawal (consumers in the EU, the EEA and the UK)

If you are a consumer living in the EU, the EEA or the United Kingdom, you have the right to withdraw from your contract with us within 14 days without giving any reason. The withdrawal period ends 14 days after the day you subscribed (the day you started your free trial).

To withdraw, tell us of your decision with a clear statement, for example by email to team@athletedata.health. You can use the model form below, but you do not have to. It is enough that you send your statement before the withdrawal period ends.

If you withdraw, we will refund all payments we have received from you without undue delay and no later than 14 days after we receive your statement, using the same payment method you used, at no cost to you. Your subscription ends when we receive your statement.

Other refunds

We also refund you if we charged you by mistake, charged you twice, or charged you after you cancelled, and in the cases described in sections 9 and 10. Nothing in these Terms limits any other refund right you have under the law where you live.

athletedata is a service that keeps developing. We may change it beyond what is needed to keep it working as described, but only for a valid reason: to improve it, to keep it secure, to follow the law or a regulator, or because a third party we depend on (for example a device maker, a data platform, a messaging app or an AI provider) changes or ends what it offers us. Such changes are free of charge.

If a change reduces your access to, or the usefulness of, the Service in more than a minor way, we will tell you by email in advance where we can (or as soon as we can, if a third party gives us no notice). You may then end your subscription free of charge within 30 days of the change or of our notice, whichever is later, and we will refund any amount you have paid for the time after it ends. A change counts as more than minor for you in particular if you lose the only connected source of a type of data you use, or a feature that was advertised as part of your plan.

You can end the contract at any time by cancelling your subscription (section 7) or deleting your account in Settings → Danger zone. Deleting your account cancels any subscription immediately. We keep your data for a 7-day recovery window and then permanently delete it, as described in the Privacy Policy.

We may end the contract with 30 days’ notice, for example if we stop offering the Service in your country or altogether. We will then refund any amount you have paid for the time after it ends.

We may suspend or end your access immediately if you seriously or repeatedly breach these Terms, misuse the Service, put other users, our providers or the Service at risk, or if the law requires us to. Where reasonable we will warn you first and tell you why.

Chat channels. Coaching messages on WhatsApp, Telegram and iMessage are opt-in: you connect a channel by sending us a code from your own device. You can stop them at any time, by telling the coach to stop or by disconnecting the channel in Coach page of your dashboard , and we act on it immediately. Our Privacy Policy explains the options. Our use of WhatsApp is also subject to the WhatsApp Business Messaging Policy.

What we promise

We provide the Service with reasonable care and skill. What follows limits our liability only where we have met that standard.

Where our liability is never limited

Nothing in these Terms limits or excludes our liability for:

• damage we cause intentionally or through gross negligence;
• death or personal injury caused by our negligence, or by the negligence of our employees, agents or subcontractors;
• fraud or fraudulent misrepresentation;
• anything we are liable for under product liability law;
• breach of a guarantee we have expressly given you;
• any other liability that cannot lawfully be limited, including your statutory rights that the Service is as described, of satisfactory quality and fit for purpose.

Everything else

Where we cause damage through slight negligence, we are liable only if we breach an obligation that is essential to the contract (one you rely on and that makes the Service possible at all), and then only for damage that is typical and foreseeable for a contract of this kind. We are not responsible for loss that does not result from our breach of these Terms, that neither of us could have foreseen when you subscribed, or that was caused by events outside our reasonable control, including changes a service you connect makes to its own platform.

Where our liability is limited or excluded, the same limit applies to our employees, agents and subcontractors, and no further.

Your rights as a consumer

If you are a consumer, nothing in these Terms limits the rights you have under the consumer law of the country where you live. If you live in the United Kingdom, nothing in these Terms affects your rights under the Consumer Rights Act 2015.

Please do not:

• use the Service unlawfully, or to harm or harass anyone, including our team;
• try to access other people’s data, get around security, rate or usage limits, or disrupt the Service;
• copy, scrape or resell the Service or its output, use it to build a competing product, or reverse engineer it except where the law allows;
• upload content you have no right to share, or that contains malware.

Fair use

Our plans are sold for one person’s own training, and every message, plan and analysis costs us real money to produce. We do not set message limits, and we would rather not. So we ask you to use the Service as a person reasonably would, and we reserve the right to act if use goes far beyond that. In particular, this covers:

• more than one person using a single account, or sharing your account, API keys or AI-assistant connection;
• automated, scripted or bulk use, including using the Service or its output to feed another product or service;
• a volume of messages, uploads or data requests that is many times what an individual athlete would generate.

If that happens, we will contact you first and try to find a sensible solution, for example a plan that fits your use. If it continues, we may slow down or limit your usage, or end your subscription with 30 days’ notice and refund any amount you have paid for the time after it ends. We will only act immediately, without notice, where use is abusive, unlawful or puts the Service or other athletes at risk (section 10).

Your data is yours. You keep all rights in the data you connect, upload or send us. You allow us to use it only to provide and improve the Service for you and as described in our Privacy Policy, and this permission ends when you delete it or your account. You can ask us for a copy of your data at any time.

You may use the coaching, plans and analyses the Service creates for you for your own training. Everything else about the Service, including our software, design, brand and content, belongs to us or our licensors. If you send us feedback or ideas, we may use them without owing you anything.

We may change these Terms only for a valid reason: to reflect changes to the Service (section 9), to the law or to guidance from a regulator, to how we run our business (for example our company details), or to make them clearer or fairer to you. We will email you at least 30 days before a change that affects you takes effect, explain what is changing, and tell you about your right to object. If you do not agree, you can end your subscription free of charge before the change takes effect and we will refund any amount you have paid for the time after it ends. Changes that are only to your benefit, or that the law requires at shorter notice, can apply sooner.

These Terms are governed by Swiss law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of Zurich, Switzerland, have jurisdiction.

If you are a consumer, and in particular a consumer living in the European Economic Area, the United Kingdom or Switzerland, this choice of law and courts does not take away the protection of the mandatory consumer-protection rules of the country where you live, and you can always bring proceedings, and can only be sued, in the courts of that country.

If you have a complaint, please email us first at team@athletedata.health; we will do our best to resolve it quickly. We are not obliged to take part, and do not take part, in dispute-resolution proceedings before a consumer arbitration body.

If any part of these Terms is found invalid, the rest remains in force. We may transfer this contract to another company that takes over the Service, provided your rights under it are not reduced; we will tell you if we do. These Terms are written in English. If we provide a translation, the English version prevails, except where the law where you live requires otherwise.

HealthspanOS AG, Zurich, Switzerland.
Email: team@athletedata.health (privacy questions: privacy@athletedata.health)